I include my own company in when I make the following massively general statement. We all need to improve our customer service capabilities to a higher level of efficiency. Using hosted Microsoft Dynamics CRM, is a great place to start.
Full disclosure. We are in no way affiliated with Dynamics we just like the service. I don’t know why I felt it necessary to mention that. It is probably best to forget about it and move on.
Microsoft hosted CRM automates workflows and delivers analytics to help enhance business productivity. A CRM solution benefits your organization in a number of ways, but you have to make a decision about the solution that is right for you and your business.
Difference Between Hosted and On-Premise CRM
Do keep in mind that the solution you pick would also influence your deployment method, as hosted SaaS software is cloud-based while on-premise software has to be hosted by you. Microsoft Dynamics CRM then, is in the cloud.
1. Free Working Capital
Cloud-based Dynamics CRM frees up your working capital so that you can have some extra funds available to serve your customers better. For instance, holding a well-stocked inventory minimizes stock-outs. It is most suited for those who prefer a monthly subscription or software fee to a huge upfront investment. Moreover, users from multiple locations can access applications, as there is remote connectivity for employees who want to access and use the system from anywhere. The predictable monthly costs make is easier to plan.
2. Manage Backups
Hosted CRM is characterized by managed backups (from daily, weekly, monthly to annually). It is just like the NFL except your starter will never go down with an ACL tear. It is important to back up your business data on a regular basis. Test your back up or restore mechanisms regularly and ensure that your disaster recovery plans are reasonable and practical for business continuity.
3. Free Upgrades
You do not have to pay additional consulting costs for software upgrades, enhanced releases, or hot fixes. Users of hosted Microsoft Dynamics CRM can always access the latest version software, which vendor updates at no additional cost, and this buffers operational budgets. Moreover, you can implement the system in a short timeframe, as the system is readily available as soon as your business is ready for it. Since the system is characterized by quicker deployment, businesses will realize quicker time-to-value and return on investment (ROI).
4. Maintenance and Management
Online CRM systems are maintained at peak performance and the highest level of security available. This includes management of the operating system, Service Packs, as well as security.
5. 24/7 support.
Service providers, such as Microsoft and their partners, offer basic IT support so that users can always be able to access the system.
Other Hosted Microsoft Dynamics CRM Benefits
Hosted CRM solutions are primarily accessed via the internet, especially using a web interface. But this does not limit Microsoft CRM users to web interface; they can use Microsoft outlook to gain access to the system. There are also some great marketing tools.
Selecting hosted Microsoft Dynamics CRM means that your small bug fixes/ patches will be handled in much shorter time. Roll outs are thoroughly tested before being put on live systems to ensure clients do not experience issues.