This month’s best Microsoft Dynamics articles focus on how several businesses are finding innovation and gradual improvement by transitioning to that CRM solution. There are several key takeaways that any interested CRM managers can attain from these articles. Hope you’ll find it useful!
20 Top Customer Focused Takeaways from CRM Evolution
Coming straight out of the 2015 CRM Evolution conference, this great article examines the top 20 points every CRM expert should take home (and keep in mind) from it. One example takeaway is that an investment in the right staff is just as important as investments in CRM technology.
How to Lower the Cost of Training Employees to Use Microsoft Dynamics CRM
This article focuses on specific tricks to help lower the cost of training employees, specifically leveraging Microsoft Dynamics software. By zoning-in training on results rather than attempts, it can really help with knowledge retention. According to some research, learners forget around 58% of what they learned within an hour after training ends.
Cega Air Ambulance uses Microsoft Dynamics for patient treatment
Computer Weekly notes in this article that Cega Air Ambulance has been leveraging Microsoft Dynamics to improve their patient treatment. Previously, they used paper-based methods to create quotes, which resulted in tedious processes. By switching to the superior CRM solution, they are able to quickly calculate prices for customers, thus making them more efficient.
HUD Opens Its Doors to Microsoft Dynamics CRM Online
To improve overall productivity, the U.S. Department of Housing and Urban Development (HUD) have switched to Microsoft Dynamics as their preferred CRM solution. One of the advantages that this solution offers is that it is accessible through most mobile devices. Surprisingly, only 19% of federal agencies have adopted cloud services as of early 2015.
Next Generation Logistics to Sponsor Microsoft Dynamics NAV User Group Summit
Microsoft Dynamics has introduced that Next Generation Logistics are participating at the NAVUG Summit, which is a Microsoft run user training event. By sponsoring Microsoft Dynamics, they will be able to deliver their logistics and transportation software solutions to more consumers.